Refund Policy

Refund Policy

At Aqua B Plus, your satisfaction matters. This policy explains when and how refunds are issued.

When refunds apply

• The item you received is damaged, defective or not as described.
• An approved return has been received and inspected.
• Your order was cancelled before dispatch (for prepaid orders).

How refunds are processed

Once your return or cancellation is approved, the refund is initiated to your original payment method or to your Aqua B Plus wallet. After it is initiated, it typically reflects in your account within 5–7 business days, depending on your bank or payment provider.

Non-refundable cases

• Items returned without approval or outside the return window.
• Products that are used, damaged by the customer, or missing original packaging, tags or accessories.
• Certain items marked non-returnable on the product page.

How to request a refund

Raise a request from your Orders page or contact us at [email protected] / +91 99997 57492 with your order number. Our team will guide you through the process.